Common Service Questions
How does cleanup begin?
Every recurring customer begins with a Startup Yard Cleanup. This first visit thoroughly removes accumulated pet waste to establish a clean baseline and prepare your property for reliable recurring service.
Can we schedule regular visits?
We offer recurring weekly service and will recommend the service frequency that best fits your property's needs. We'll review your yard, discuss your preferences, and confirm your schedule before service begins.
Why do I need a Startup Yard Cleanup if my yard is already clean?
The Startup Yard Cleanup is our standard onboarding visit for new recurring customers. It allows us to establish a clean baseline, confirm your designated service area, verify property access, and ensure both you and our technicians share the same expectations before recurring service begins. If your property has already been professionally cleaned or may not require a Startup Yard Cleanup, we’ll be happy to evaluate the situation and determine whether an exception is appropriate.
What are the gate requirements?
Please ensure gates are unlocked and accessible on your scheduled service day. If we cannot safely access the designated service area, the visit may need to be skipped and completed on the next scheduled service date or rescheduled, depending on the circumstances.
Can dogs stay in the yard?
For everyone's safety, dogs should be secured indoors or in a separate area if there is any concern about behavior, access, or technician safety. Friendly dogs may remain outside only when they do not interfere with service and it is safe for our technician to complete the visit.
How is waste disposed of?
All collected waste is securely double-bagged and removed from your site for safe disposal.
Can I pause my cleanup?
Service pauses and schedule changes are subject to approval and may affect future availability.
What payment methods do you accept?
Recurring customers keep a payment method on file for automatic billing for all residential plans.
How do you handle debris?
We remove dog waste only and do not provide any landscaping or general yard debris services.
Do you need water or power access?
Our technicians are self-sufficient and never require access to your outdoor water or outlets.
What if my dog is a rescue?
We handle all temperaments with care to ensure your pet feels completely safe during our work.
Is service guaranteed during the winter months?
We provide service year-round whenever conditions allow safe access. During severe weather, service may be delayed until conditions are safe for our technicians. We'll communicate any significant schedule changes and resume service as soon as practical.