Terms and Conditions of Service
Acceptance of Terms
By utilizing the professional waste removal services of Pooper Scoopers LLC, you acknowledge that you have read and agreed to these binding terms. If these conditions are unacceptable to you, please refrain from using our services at all.
Services
Pooper Scoopers LLC provides dog waste removal. This is a best-effort service, not a guarantee that 100% of waste can be removed. Results are impacted by frequency, number of pets, weather, grass length, mud, and fallen leaves.
Scheduling
Services are scheduled on optimized routes. Events such as severe weather, flooding, equipment failure, or route changes may cause us to delay or skip visits. These operational adjustments do not entitle clients to refunds or credits.
Services are billed via monthly recurring charges to a valid payment method on file. Payments are non-refundable. Failed transactions or chargebacks may cause immediate service holds, suspension, or total cancellation of service.
Service is provided via monthly recurring payments. A valid payment method must remain on file. Failed payments or chargebacks result in immediate suspension or cancellation of services. All sales are final and strictly non-refundable.
Property Access
Clients must provide safe and unobstructed access to service areas. If access is blocked by locked gates or obstacles, the visit will be skipped without an automatic free return. We do not store or manage gate codes for clients.
Service Standard and Satisfaction
Report any service concerns promptly. We review all feedback in good faith, but we do not offer automatic refunds, credits, or free re-service visits. Requests for exceptions are reviewed solely by the owner on a case-by-case basis.
Liability
We are not liable for property damage occurring during standard duties. Our service excludes wildlife waste. Factors like standing water or dense vegetation may prevent full removal and are considered outside of the service guarantee.
Pet Safety
Aggressive animals must be secured indoors. If a technician feels unsafe or an animal prevents access, service will be skipped for the safety of our staff and your pets, and the standard fee will still apply for that service day.
To cancel recurring services, a 14-day advance notice is required. No prorated refunds or credits are issued upon cancellation without owner approval. Missed visits caused by weather, safety, or access issues do not entitle the client to refunds.
Termination of service requires at least 14 days’ advance notice. There are no prorated refunds or credits for the remaining billing cycle upon cancellation unless specifically authorized by the company owner in writing to the client.
Weather and Safety
During force majeure events, flooding, or dangerous conditions, we reserve the right to modify or skip service without providing discounts. Safety of our team is our priority when navigating these unpredictable environmental factors.
Privacy
Your personal data is managed with care and is utilized only for billing and service logistics. We do not share your information for marketing purposes with any external third parties, ensuring your data remains strictly confidential.
Photos
Technicians take completion photos for internal quality control and records. These images remain internal company property and will not be used for public or promotional marketing without the customer's explicit prior permission.
Owner Discretion
Any waiver of these terms or exceptions regarding refunds, credits, or re-service visits can only be authorized by the owner of Pooper Scoopers LLC. No other representative has the authority to grant deviations from these rules.